SurveilStar - All for children's safety!

Take screenshot, monitor Email, trace chat/IM, filter websites

Product FAQ

1. Does SurveilStar any parental control software work on Windows 7?

Yes, the latest version of the program works on Windows 7. SurveilStar products work on Microsoft Windows 2000/XP/2003/Vista/7.

2. I have forgotten my SurveilStar password. What do I do?

If you use a registered version please use your registration key as a password. If you use a trial version please contact tech support

3. Will my anti-virus or anti-spyware software block SurveilStar? What do I do if SurveilStar suddenly stops recording?

The antivirus software installed on your computer might conflict with or block SurveilStar Any Web Protection software. We strongly recommend that you add SurveilStar to the exception list.

If the instructions above do not include your particular anti-virus, please exclude SurveilStar according to the documentation of your anti-virus. You will need the list of SurveilStar files. Please contact tech support for this info.

If your anti-spyware product allows excluding files only by file name, do not specify the path.

You may have to reinstall the product afterwards.

4. Does SurveilStar protect my child from web predators?

SurveilStar allows you to be aware that some unwanted activity has been available to your child.

For example if a pedophile has an online conversation with your child, SurveilStar will record that conversation. If you see that your child has had such a conversation, you will be able to take the appropriate action to stop that from happening in the future. Further, if a pedophile suspects that he/she is being recorded, they will quickly move on to another target or most likely stop going after children.

5. Will SurveilStar work with applications other than Web Browsers?

Yes. SurveilStar records PC activity for all of your applications, including word processors, spreadsheets, financial programs, databases, communications, and even games. With SurveilStar you'll be able to see exactly how your children or employees are spending their time.

6. Can SurveilStar be circumvented?

NO. SurveilStar is hidden from users of a monitored computer and is protected from being blocked or uninstalled by unauthorized users.

When all the settings for invisibility are enabled, SurveilStar does not show in Windows system tray, Start menu, Add/Remove Programs, Task Manager. Only IT manager or supervisor with administrator privilege can uninstall SurveilStar monitoring Agent. Unauthorized users cannot uninstall SurveilStar or delete history records.

7. Does SurveilStar slow down computer?

SurveilStar does not slow down the operation of the computer it is monitoring.

8. Why my agent computer does not show up on the PC List of SurveilStar Control Center?

It's quite possible that you didn't install the program correctly. Please uninstall SurveilStar Professional from computer which has server installed.

You can uninstall SurveilStar Professional by clicking Start > All Programs > SurveilStar Professional > Uninstall SurveilStar Professional to remove all components including server, controller and agent.

After uninstalltion, please follow the procedures on this page to resintall the program again.

If problem persists, please follow the instructions below to send us the required files:

1. Click here to download "check_ssp.bat" file, and then run it on both Server and Agent computers. It will generate two files named svr.log and agt.log. Please send them to us.

Note: If you have server and agent installed on the same PC, just run the "check_ssp.bat" on the only one PC, and it will generate a svr.log file only.

2. Please also attach SurveilStar Pro.log from SurveilStar Professional setup folder (C:\Program Files\SurveilStar Professional).

3. Please confirm your agent and server computers' operating system. XP, Vita or Win 7? 32bit or 64bit?